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    Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (ITSM Library Pocket Books)

     
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    Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (ITSM Library Pocket Books)

    Description

    This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.
    What are the key service management processes? What is the 'lifecycle' approach?
    Foreword
    Acknowledgements
    Introduction
    Introduction to the Service Lifecycle
    Lifecycle Phase: Service Strategy
    Lifecycle Phase: Service Design
    Lifecycle Phase: Service Transition
    Lifecycle Phase: Service Operation
    Lifecycle Phase: Continual Service Improvement
    Introduction to Functions and Processes
    Functions and Processes in Service Strategy
    Functions and Processes in Service Design
    Functions and Processes in Service Transition
    Functions and Processes in Service Operation
    Functions and Processes in Continual Service Improvement

    Product details

    EAN/ISBN:
    9789087531027
    Edition:
    1
    Medium:
    Paperback
    Number of pages:
    168
    Publication date:
    2007-01-11
    Publisher:
    Van Haren Publishing
    Languages:
    english
    EAN/ISBN:
    9789087531027
    Edition:
    1
    Medium:
    Paperback
    Number of pages:
    168
    Publication date:
    2007-01-11
    Publisher:
    Van Haren Publishing
    Languages:
    english

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