Emotional Satisfaction of Customer Contacts (AUP Dissertation Series)

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Description

Met the Emotional Satisfaction of Customer Contacts (ESCC) als startpunt toont Güngör aan dat medewerkers in servicecenters cruciaal zijn om de klanttevredenheid te kunnen peilen en dat dit kan worden gebruikt om problemen met de service te verhelpen, de verkoop te stimuleren evenals de klanttevredenheid en -loyaliteit.

Product details

EAN/ISBN:: 9789056294663
Edition:: 01
Medium:: Paperback
Number of pages:: 192
Publication date:: 1999-01-01
Publisher:: Amsterdam University Press

EAN/ISBN:: 9789056294663
Edition:: 01
Medium:: Paperback
Number of pages:: 192
Publication date:: 1999-01-01
Publisher:: Amsterdam University Press

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