Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

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A foremost researcher on service quality in America builds a comprehensive model of what makes an organization successful--in a far-reaching guide on how to sustain excellence.

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EAN/ISBN:: 9780684845111
Medium:: Bound edition
Number of pages:: 288
Publication date:: 1999-02-12
Publisher:: Free Press

EAN/ISBN:: 9780684845111
Medium:: Bound edition
Number of pages:: 288
Publication date:: 1999-02-12
Publisher:: Free Press

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