Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
Checked second-hand items
Free shipping from €19
With you in 2-4 working days
© 2025 momox SE Berlin. Buy used CDs, DVDs, books, films and games cheaply and securely online.
+49 30 488 288 200
