How to Measure Customer Satisfaction

Only 1 items left in stock

Description

Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

Product details

EAN/ISBN:: 9780566085956
Edition:: 2 Rev ed.
Medium:: Paperback
Number of pages:: 160
Publication date:: 2003-12-29
Publisher:: Taylor & Francis Ltd
Languages:: english

EAN/ISBN:: 9780566085956
Edition:: 2 Rev ed.
Medium:: Paperback
Number of pages:: 160
Publication date:: 2003-12-29
Publisher:: Taylor & Francis Ltd
Languages:: english

Shipping

Buy on Amazon

The edition supplied may vary.

Condition

Learn more

Condition€1.49

Used - very good

€1.49

available immediately

€1.49

incl. VAT, plus Shipping costs

Checked second-hand items
Free shipping from €19
With you in 2-4 working days

More from Nigel Hill

Marketing for B.T.E.C.

Nigel Hill

€2.02

Customer Service

Hotline

+49 30 488 288 200
Monday - Friday: 09.00 - 18.00 hr

International

Order safely

medimops magazine

The new medimops magazine

About us

Newsletter

Special offers, vouchers and much more! Subscribe to the newsletter and get a one-off 10% discount on your next purchase. By subscribing to the newsletter, you consent to your data being used by advertising partners for newsletter tracking and cross-channel advertising purposes in order to provide you with personalized recommendations and advertising. You can revoke your consent at any time with future effect. You can find further information in the data protection declaration.

Do you want to find out more?

Secure payment

Shipping partner

You can also find us here