Breakthrough Customer Service: Best Practices of Leaders in Customer Support

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Dieses Buch mit Beiträgen führender Unternehmen im Servicebereich wie IBM und Xerox zeigt Ihnen den Weg zu bestem Kundenservice und -support. Aus erster Hand erfahren Sie, wie man eine serviceorientierte Unternehmenskultur schafft, die richtigen Standards und Vorgaben einführt, strategisch plant, und wohin man sich bei weiterem Informationsbedarf wenden kann. (03/98)

Product details

EAN/ISBN:: 9780471642329
Edition:: 1. Auflage
Medium:: Bound edition
Number of pages:: 452
Publication date:: 1998-03-09
Publisher:: John Wiley & Sons
Languages:: english

EAN/ISBN:: 9780471642329
Edition:: 1. Auflage
Medium:: Bound edition
Number of pages:: 452
Publication date:: 1998-03-09
Publisher:: John Wiley & Sons
Languages:: english

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