Total Quality Management: A Cross Functional Perspective

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The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

Product details

EAN/ISBN:: 9780471108047
Edition:: Illustrated
Format:: Illustriert
Medium:: Paperback
Number of pages:: 660
Publication date:: 1996-02-02
Publisher:: John Wiley & Sons

EAN/ISBN:: 9780471108047
Edition:: Illustrated
Format:: Illustriert
Medium:: Paperback
Number of pages:: 660
Publication date:: 1996-02-02
Publisher:: John Wiley & Sons

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