Human Resources: Achieving Radical Increases in Service Quality - With 50% to 90% Cost and Head Count Reductions

A survival guide to the human resources reengineering revolution

Sparked by the new information technologies, a revolution is about to take place in the way human resource services are organized, staffed, and delivered. To prepare HR professionals for these radical changes, Reengineering Human Resources provides a comprehensive guide to the basic concepts, processes, and technologies that are driving this change. In a clear, concise presentation illustrated with numerous real-life examples, this unique book gives the reader: A detailed primer on the new information technologies, including specific human resource uses of the personal computer, interactive information systems, CD-ROMs, personal digital assistants, networks, and more An explanation of the basic concepts of reengineering, how it can be implemented, and how to weigh costs and benefits— complete with work flow graphics and spreadsheet templates Detailed advice on staffing— the competencies HR professionals will need in order to succeed and how employee competencies will change with reengineered work Specific cases of how human resource functions will be performed after reengineering, including examples of recordkeeping, succession planning, performance management, training and development, employment practices, and more

Human resources management is on the brink of radical transformation and the instrument of that transformation is information technology.

Starting with this provocative premise, Reengineering Human Resources offers human resource professionals an eye-opening introduction to the changes that are about to affect the organization, staffing, and delivery of human resource services. For thosewho are prepared to take full advantage of the new technology, it will mean dramatic increases in productivity and impressive decreases in cost, as well as vastly improved services and greater client satisfaction. In a real sense, the field of human resources is undergoing a