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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

 
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Description

In today's Internet-driven world, even a single disgruntled customer can broadcast his complaint to millions. An interactive marketing expert explains how companies can establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness and trust.

Product details

EAN/ISBN:
9780385522724
Edition:
1
Medium:
Bound edition
Number of pages:
208
Publication date:
2008-07-08
Publisher:
Crown Business
EAN/ISBN:
9780385522724
Edition:
1
Medium:
Bound edition
Number of pages:
208
Publication date:
2008-07-08
Publisher:
Crown Business

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