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    Modellierung und Simulation von IT-Dienstleistungsprozessen

     
    From Christian Bartsch
    Modellierung und Simulation von IT-Dienstleistungsprozessen

    Description

    Eine der Ursachen für die ungenaue Bestimmung von Service-Levels in IT-Dienstleistungsvereinbarungen liegt in der informellen Repräsentation von IT-Dienstleistungsprozessen. In der Arbeit wird eine integrierte Methode entwickelt, mit der Dienstanbieter verschiedene Qualitätsmerkmale von IT-Dienstleistungen und die zu ihrer Erbringung benötigten IT-Dienstleistungsprozesse modellieren und simulieren können.

    Product details

    EAN/ISBN:
    9783866445246
    Medium:
    Paperback
    Number of pages:
    372
    Publication date:
    2010-08-09
    Publisher:
    KIT Scientific Publishing
    Languages:
    german
    EAN/ISBN:
    9783866445246
    Medium:
    Paperback
    Number of pages:
    372
    Publication date:
    2010-08-09
    Publisher:
    KIT Scientific Publishing
    Languages:
    german

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