Service Externalisierung: Ein wettbewerbsstrategisches Konzept im Management IT-basierter Dienstleistungen

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Carolin Löffler präsentiert mit ihrem Konzept der Service-Externalisierung einen neuen strategischen Ansatz im Dienstleistungsmanagement. Es zielt auf die Steigerung der Produktivität und die Senkung der Kosten im Unternehmen ab sowie auf die Entwicklung produktbegleitender Dienstleistungen, sogenannter Value Added Services.

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EAN/ISBN:: 9783834929631
Edition:: 2011
Medium:: Paperback
Number of pages:: 256
Publication date:: 2011-05-16
Publisher:: Gabler Verlag

EAN/ISBN:: 9783834929631
Edition:: 2011
Medium:: Paperback
Number of pages:: 256
Publication date:: 2011-05-16
Publisher:: Gabler Verlag

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