Internet Self-Service in Kundenbeziehungen: Gestaltungselemente, Prozessarchitektur und Fallstudien aus der Finanzdienstleistungsbranche (German Edition)

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Description

Harald Salomann präsentiert Handlungsempfehlungen zur Gestaltung von Internet Self-Services in Kundenbeziehungen von Finanzdienstleistern. Er leitet Anforderungen für die Planung, Konzeption und Umsetzung in kundenorientierten Prozessen ab.

Product details

EAN/ISBN:: 9783834908414
Edition:: 2008
Medium:: Paperback
Number of pages:: 256
Publication date:: 2008-02-26
Publisher:: Gabler Verlag
Languages:: german

EAN/ISBN:: 9783834908414
Edition:: 2008
Medium:: Paperback
Number of pages:: 256
Publication date:: 2008-02-26
Publisher:: Gabler Verlag
Languages:: german

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