Die Zukunft des Customer Service: Analysen, Strategien, Konzeptionen

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Wie sieht der Customer Service 2025 in Deutschland aus? Was muss ein Unternehmen heute tun, um den Serviceanforderungen von morgen erfolgreich zu begegnen? Die Vivento Customer Services präsentiert Beiträge hochkarätiger Experten aus Wissenschaft und Praxis, die ihre Zukunftsvorstellungen über die Branche darlegen. Sie beleuchten die Zukunftsfragen aus den Perspektiven Strategie und Management, Arbeitsumfeld, Zukunftstechnologien sowie Mensch, Führung und Lernen.

Product details

EAN/ISBN:: 9783834907080
Edition:: 2008
Medium:: Bound edition
Number of pages:: 156
Publication date:: 2007-11-01
Publisher:: Gabler Verlag
Languages:: german

EAN/ISBN:: 9783834907080
Edition:: 2008
Medium:: Bound edition
Number of pages:: 156
Publication date:: 2007-11-01
Publisher:: Gabler Verlag
Languages:: german

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