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    Gestaltung kundenorientierter Dienstleistungsprozesse

     
    From Peter Schreiner
    Only 1 items left in stock
    Gestaltung kundenorientierter Dienstleistungsprozesse

    Description

    Peter Schreiner zeigt, dass Dienstleistungen, ähnlich wie Sachgüter, durch ein systematisches Vorgehen effizient und den Kundenanforderungen entsprechend entwickelt werden können. Er untersucht folgende Fragen: Wie können Dienstleistungsprozesse gestaltet werden, damit sie die Erwartungen der Kunden erfüllen bzw. übertreffen? Worauf ist zu achten? Wie sieht ein systematisches Vorgehen aus?

    Product details

    EAN/ISBN:
    9783824483341
    Edition:
    2005
    Medium:
    Paperback
    Number of pages:
    336
    Publication date:
    2005-01-01
    Publisher:
    Deutscher Universitats-Verlag/G.W.V. Fachverlage GmbH
    Languages:
    german
    EAN/ISBN:
    9783824483341
    Edition:
    2005
    Medium:
    Paperback
    Number of pages:
    336
    Publication date:
    2005-01-01
    Publisher:
    Deutscher Universitats-Verlag/G.W.V. Fachverlage GmbH
    Languages:
    german

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