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    Qualitätssicherung von Dienstleistungsbegegnungen: Bedingungen der Kundenzufriedenheit und des Interaktionsverhaltens

     
    From Christiane Erbel
    Only 1 items left in stock
    Qualitätssicherung von Dienstleistungsbegegnungen: Bedingungen der Kundenzufriedenheit und des Interaktionsverhaltens

    Description

    Christiane Erbel untersucht die Bedingungen der Kundenzufriedenheit und des Interaktionsverhaltens zwischen Unternehmensmitarbeitern und Kunden in Dienstleistungsbegegnungen und zeigt, dass zur Sicherung der Dienstleistungsqualität entscheidend ist, in welcher Weise das Personalmanagement die situativen Voraussetzungen der Dienstleistungsbegegnung, das Verhaltenskönnen und das Wissen der Mitarbeiter über den Bedarf des Kunden und seine Erwartungen beeinflusst.

    Product details

    EAN/ISBN:
    9783824479269
    Edition:
    2003
    Medium:
    Paperback
    Number of pages:
    208
    Publication date:
    2003-01-01
    Publisher:
    Deutscher Universitats-Verlag
    Languages:
    german
    EAN/ISBN:
    9783824479269
    Edition:
    2003
    Medium:
    Paperback
    Number of pages:
    208
    Publication date:
    2003-01-01
    Publisher:
    Deutscher Universitats-Verlag
    Languages:
    german

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