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    Exploring Service Productivity: Studies in the German Airport Industry (Markt- und Unternehmensentwicklung Markets and Organisations)

     
    Exploring Service Productivity: Studies in the German Airport Industry (Markt- und Unternehmensentwicklung Markets and Organisations)

    Description

    Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

    Product details

    EAN/ISBN:
    9783658230357
    Edition:
    1st ed. 2019
    Medium:
    Paperback
    Number of pages:
    368
    Publication date:
    2018-07-26
    Publisher:
    Springer Gabler
    EAN/ISBN:
    9783658230357
    Edition:
    1st ed. 2019
    Medium:
    Paperback
    Number of pages:
    368
    Publication date:
    2018-07-26
    Publisher:
    Springer Gabler

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