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    Qualitätsmanagement für Dienstleister: Grundlagen, Selbstanalyse, Umsetzungshilfen

     
    From Walter Eversheim
    Qualitätsmanagement für Dienstleister: Grundlagen, Selbstanalyse, Umsetzungshilfen

    Description

    Als Einführung und Nachschlagewerk ist das Buch unentbehrlich für jedes Dienstleistungsunternehmen. Es begleitet den unternehmensspezifischen Einstieg in ein umfassendes Qualitätsmanagement, unterstützt durch das Bewertungsinstrumentarium ServAss. Mit zahlreichen Praxisbeispielen und einer Diskette für die Auswertung und Selbstanalyse.

    Product details

    EAN/ISBN:
    9783642641275
    Edition:
    2
    Medium:
    Paperback
    Number of pages:
    207
    Publication date:
    2014-08-23
    Publisher:
    Springer
    EAN/ISBN:
    9783642641275
    Edition:
    2
    Medium:
    Paperback
    Number of pages:
    207
    Publication date:
    2014-08-23
    Publisher:
    Springer

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