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    Beschwerdemanagement: Hohe Leistungsfähigkeit durch Kundenkritik. Altenpflege professionell.

     
    From Monique Vergnaud
    Only 1 items left in stock
    Beschwerdemanagement: Hohe Leistungsfähigkeit durch Kundenkritik. Altenpflege professionell.

    Description

    Beschwerdemanagement liegt im Trend: Als Maßnahme der Qualitätssicherung und der KundInnenorientierung ist es ein Instrument zur Leistungssteigerung. Beschwerdemanagement heißt, Kritik systematisch herauszufordern und positiv zu nutzen.
    Praktische Anleitungen zu: Beschwerden anregen und annehmen Beschwerden bearbeiten und analysieren Praktikable Lösungen entwickeln

    Product details

    EAN/ISBN:
    9783437462306
    Medium:
    Paperback
    Number of pages:
    184
    Publication date:
    2002-10-01
    Publisher:
    Urban & Fischer Verlag/Elsevier GmbH
    Languages:
    german
    EAN/ISBN:
    9783437462306
    Medium:
    Paperback
    Number of pages:
    184
    Publication date:
    2002-10-01
    Publisher:
    Urban & Fischer Verlag/Elsevier GmbH
    Languages:
    german

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    €6.99
    Used - good
    €6.99
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