Beschwerdemanagement: Hohe Leistungsfähigkeit durch Kundenkritik. Altenpflege professionell.

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Beschwerdemanagement liegt im Trend: Als Maßnahme der Qualitätssicherung und der KundInnenorientierung ist es ein Instrument zur Leistungssteigerung. Beschwerdemanagement heißt, Kritik systematisch herauszufordern und positiv zu nutzen.
Praktische Anleitungen zu: Beschwerden anregen und annehmen Beschwerden bearbeiten und analysieren Praktikable Lösungen entwickeln

Product details

EAN/ISBN:: 9783437462306
Medium:: Paperback
Number of pages:: 184
Publication date:: 2002-10-01
Publisher:: Urban & Fischer Verlag/Elsevier GmbH
Languages:: german

EAN/ISBN:: 9783437462306
Medium:: Paperback
Number of pages:: 184
Publication date:: 2002-10-01
Publisher:: Urban & Fischer Verlag/Elsevier GmbH
Languages:: german

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