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    Kommunikation mit Kunden: Kundengespräch, After Sales und Reklamation

     
    From Udo Haeske
    Only 1 items left in stock
    Kommunikation mit Kunden: Kundengespräch, After Sales und Reklamation

    Description

    Stimmen Leistung und Service, kommt der Kunde gerne wieder. Der Autor analysiert Kundengruppen und -typen und erläutert, wie man ihre Erwartungen erkennt - Grundlage für den Aufbau von individueller Kommunikation. Diese Erkenntnisse wendet er praxisnah auf die Kernbereiche Verkauf und Aftersales an, bei Service, Beschwerde und Reklamation, im persönlichen Gespräch und am Telefon.

    Product details

    EAN/ISBN:
    9783411863730
    Edition:
    3., Auflage
    Medium:
    Bound
    Number of pages:
    128
    Publication date:
    2010-09-20
    Publisher:
    Bibliographisches Institut
    Languages:
    german
    EAN/ISBN:
    9783411863730
    Edition:
    3., Auflage
    Medium:
    Bound
    Number of pages:
    128
    Publication date:
    2010-09-20
    Publisher:
    Bibliographisches Institut
    Languages:
    german

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