Service Operations Management

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Product details

EAN/ISBN:: 9780273740483
Edition:: 4th Revised edition.
Medium:: Paperback
Number of pages:: 462
Publication date:: 2012-04-19
Publisher:: Financial Times Prent.
Languages:: english

EAN/ISBN:: 9780273740483
Edition:: 4th Revised edition.
Medium:: Paperback
Number of pages:: 462
Publication date:: 2012-04-19
Publisher:: Financial Times Prent.
Languages:: english

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