Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business)

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2nd edition. Shows the reader how to attract new clients, keep and delight existing customers and wow them with every contact. A fresh and practical how-to guide, with a compelling twist, it also features 100 instant tips, 50 examples of best practice and over a dozen new techniques.

Product details

EAN/ISBN:: 9780273734383
Edition:: 2
Medium:: Paperback
Number of pages:: 241
Publication date:: 2010-05-11
Publisher:: Pearson Business
Languages:: english

EAN/ISBN:: 9780273734383
Edition:: 2
Medium:: Paperback
Number of pages:: 241
Publication date:: 2010-05-11
Publisher:: Pearson Business
Languages:: english

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