Managing the Customer Experience: Turning Customers Into Advocates (Financial Times)

From Shaun Smith

Description

You need loyal customers, not just satisfied ones. Here's how to manage your customer experience and reap the rewards.

Product details

EAN/ISBN:: 9780273661955
Edition:: Tuttle and Revi.
Medium:: Bound edition
Number of pages:: 272
Publication date:: 2002-09-04
Publisher:: Financial Times Prentice Hall
Manufacturer:: Unknown

EAN/ISBN:: 9780273661955
Edition:: Tuttle and Revi.
Medium:: Bound edition
Number of pages:: 272
Publication date:: 2002-09-04
Publisher:: Financial Times Prentice Hall
Manufacturer:: Unknown

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