The DNA of Customer Experience: How Emotions Drive Value

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As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

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EAN/ISBN:: 9780230500006
Edition:: 2007
Medium:: Bound edition
Number of pages:: 166
Publication date:: 2007-05-10
Publisher:: Palgrave Macmillan
Languages:: english

EAN/ISBN:: 9780230500006
Edition:: 2007
Medium:: Bound edition
Number of pages:: 166
Publication date:: 2007-05-10
Publisher:: Palgrave Macmillan
Languages:: english

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