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    Sept secrets pour un service client performant

     
    From Jacques Horovitz
    Only 1 items left in stock
    Sept secrets pour un service client performant

    Description

    La qualité des produits ne suffit plus à différencier les entreprises. Il faut maintenant satisfaire le client en se plaçant de son point de vue et ainsi en retirer un avantage concurrentiel. Les principes de base d'un service client performant : connaître ses clients et leurs besoins, créer de la valeur pour le client, fidéliser les clients, gérer les réclamations, etc. ©Electre 2024

    Product details

    EAN/ISBN:
    9782842110888
    Medium:
    Paperback
    Publication date:
    1900-01-01
    Publisher:
    Village Mondial
    EAN/ISBN:
    9782842110888
    Medium:
    Paperback
    Publication date:
    1900-01-01
    Publisher:
    Village Mondial

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