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Patient Relationship Management. CRM in der Life Sciences Industrie
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Rolf Badenhoop
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Integriertes Knowledge Management: Konzepte, Methoden, Instrumente und Fallbeispiele (XBusiness Computing)
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Rolf Franken
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Konsumentenvertrauen. Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement
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Bauer, Hans H.
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Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers
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Jeanne Bliss
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Beans: Four Principles for Running a Business in Good Times or Bad
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Leslie Yerkes
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Customer und Shareholder Relationship Management: Erfolgreiche Kunden- und Aktionärsbindung in der Praxis
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Rene Teichmann
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EASINESS: Leichtigkeit gewinnt beim Kunden
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Andreas Wimmer
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Damit (Kunden-)Beziehungen gelingen. Durch (Verkaufs-)Gespräche Beziehungen aufbauen
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Dietmar P. Warmuth
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Der Strategietrend im Marketing: Vom Massenmarketing über das Segmentmarketing zum kundenindividuellen Marketing
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Jochen Becker
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Efficient Consumer Response in der Praxis: Fallstudien zu Projekten, Konzepten und Strategien
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Akademische Partnerschaft ECR Deutschland
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eCRM. Mit Informationstechnologien Kundenpotenziale nutzen. (mit CD-ROM)
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Marcus Schögl
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Customer-Focused Quality: What to Do on Monday Morning: What to Do on a Monday Morning
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Thomas Hinton
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
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Pete Blackshaw
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Wie Sie aus Gelegenheitskäufern begeisterte Stammkunden machen
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Murray Raphel
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Secretos de Crédito: Una Guía Paso a Paso De Los Mejores Trucos Y Secretos Para Reparar Su Crédito, Mejorar Su Puntuación, Arreglar El Mal Crédito Y Cambiar Su Vida Financiera (Credit Secrets)
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Ruben Hanson
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Cómo Lidiar Con Las Deudas De Crédito: Descubre Cómo Manejar Tus Deudas De Crédito, La Bancarrota, El Juicio O El Embargo Para Que Puedas Salir De Ellas (Understand Bankruptcy)
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Ruben Hanson
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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
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Sandra Vandermerwe
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Customer Specific Marketing: The New Power in Retailing
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Woolf, Brian P.
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Customer Love: Attracting and Keeping Customers for Life
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Bell, Chip R.
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Improve Your Profits: Satisfying Customers
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Ronald Sewell
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Creative Cost-Benefits Reinvention: How to Reverse Commoditization Hell in the Age of Customer Capitalism (Postcolonial Studies in Education)
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Advanced Database Marketing: Innovative Methodologies and Applications for Managing Customer Relationships
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Kristof Coussement
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Magnetic Service: Secrets for Creating Passionately Devoted Customers
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Bell, Chip R.
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Integrated Account Management: How Business-To-Business Marketers Maximize Customer Loyalty and Profitability
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Peck, Mark A.
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Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (Jossey Bass Business & Management Series)
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Gutek, Barbara A.
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"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
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Jeanne Bliss
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Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage (Century business)
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Whiteley, R. C.
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Online-Marketing: GfA - Kompendium für Startups
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Jansen, Brigitte E.S.
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PRAXISTIPPS Kundenkommunikation - Digitalisiert Euch! (voice compass: PRAXISTIPPS Kundenkommunikation)
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Detlev Artelt
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Opt-In Marketing
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Ernan Roman
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