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    ITIL Service Strategy 2011
    ITIL Service Strategy 2011
    from  Stationery Office (Great Britain)Used - very goodbook - Used - very good
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    ITIL Service Operation 2011 (Best Management Practices)
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    ITIL Service Transition 2011 (Best Management Practices)
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    ITIL Continual Service Improvement 2011 (Best Management Practices)
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