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Scaling up Excellence
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Hayagreeva Rao
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The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer: What Toyota Can Teach Any Business About High Quality, Efficience, and Speed
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Liker, Jeffrey K.
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Benchmarking for Best Practices: Winning Through Innovative Adaptation
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Bogan, Christopher E.
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Management Control Systems
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Vijay Govindarajan
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Total Quality Management: The Route to Improving Performance
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Oakland, John S.
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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations
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John Seddon
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Quality Games for Trainers: 100 Training Games for Teaching Quality and Continuous Improvement
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Marlene Caroselli
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Six SIGMA Business Scorecard
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Praveen Gupta
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Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability: Systems for Creating Organizational Capabilities (Total Quality Management)
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Shoji Shiba
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Operations Excellence: Smart Solutions for Business Success (International Management Knowledge)
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Roland Schwientek
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Six SIGMA Execution: How the World's Greatest Companies Live and Breathe Six SIGMA
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George Eckes
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Information Technology for Management. Improving Quality and Productivity
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Efraim Turban
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Breaking the Constraints to World-Class Performance
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Dettmer, H. W.
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