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The Performance Prism:The Scorecard for Measuring and Managing Business Success: The Scorecard for Measuring and Managing Stakeholder Relationships (Financial Times Series)
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Andy Neely
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The RSpec Book: Behaviour Driven Development with RSpec, Cucumber, and Friends (Facets of Ruby)
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The Benchmarking Book
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Spendolini, Michael J.
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Harvard Business Review on Strategic Alliances
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Creating a Lean Culture: Tools to Sustain Lean Conversions
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David Mann
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Redefining Operational Excellence: New Strategies for Maximi
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Andrew Miller
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Business Process Reengineering: Breakpoint Strategies for Market Dominance
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Johansson, Henry J.
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Toyota Kaizen Methods: Six Steps to Improvement
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Isao Kato
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Product Design and Development
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Ulrich, Karl T.
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Man Who Discovered Quality
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Apollo Root Cause Analysis: A New Way of Thinking
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Gano, Dean L.
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The Complete Idiot's Guide to Lean Six Sigma
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Breakthrough Management Group
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Quality Without Tears: The Art of Hassle-Free Management
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Crosby, Philip B.
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Enterprise Knowledge Management: The Data Quality Approach (The Morgan Kaufmann Series in Data Management Systems)
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The New Lean Toolbox: Towards Fast, Flexible Flow
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Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand [With CDROM]
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Duggan, Kevin J.
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Operations Management
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Terry Hill
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Design and Management Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)
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Matching Supply with Demand: An Introduction to Operations Management
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IP Quality of Service (Cisco Press Core Series)
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Srinivas Vegesna
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Business Logistics Management
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David Grant
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Six Sigma
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Mikel Harry Ph.D.
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CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering (Hardcover))
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Forrester, Eileen C.
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Six Sigma: The Mcgraw-Hill 36 Hour Course
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Statistics for Six Sigma: Made Easy!
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Warren Brussee
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Rath & Strong's Six SIGMA Team Pocket Guide
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The Six SIGMA Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance
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Pande, Peter S.
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Matching Supply with Demand: An Introduction to Operations Management
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Brassard, M: MEMORY JOGGER II ENGLISH V
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