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    Berry, Leonard L.(3)
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    Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
    Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
    from  Pete BlackshawUsed - very goodbook - Used - very good
    book€2.99
    €2.99
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    Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
    Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership
    from  Joseph JaffeUsed - very goodbook - Used - very good
    New €33.20
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    How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
    How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
    from  Fox, Jeffrey J.Used - very goodbook - Used - very good
    book€16.99
    €16.99
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    Data Mining Techniques in CRM: Inside Customer Segmentation
    Data Mining Techniques in CRM: Inside Customer Segmentation
    from  Konstantinos TsiptsisUsed - very goodbook - Used - very good
    New €113.80
    You save €92.81 (81%)
    book€20.99
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    Market-Driven Management: Using the New Marketing Concept to Create a Customer-Oriented Company (Portable Mba Series (Cloth))
    Market-Driven Management: Using the New Marketing Concept to Create a Customer-Oriented Company (Portable Mba Series (Cloth))
    from  Wester, Frederick E., Jr.Used - very goodbook - Used - very good
    book€1.73
    €1.73
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    101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms
    101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms
    from  Troy WaughUsed - very goodbook - Used - very good
    New €57.90
    You save €56.17 (97%)
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    Romancing the Customer: Maximizing Brand Value Through Powerful Relationship Management: Building Power Power Relationships Between Customer and Brand Equity
    Romancing the Customer: Maximizing Brand Value Through Powerful Relationship Management: Building Power Power Relationships Between Customer and Brand Equity
    from  Paul TemporalUsed - goodbook - Used - good
    book€1.73
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    Beyond World Class: Building Character, Relationships, and Profits
    Beyond World Class: Building Character, Relationships, and Profits
    from  Ross, Alan M.Used - goodbook - Used - good
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    Successful Global Account Management: Key Strategies and Tools for Managing Global Customers
    Successful Global Account Management: Key Strategies and Tools for Managing Global Customers
    from  Nick SpeareUsed - very goodbook - Used - very good
    book€4.49
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    The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
    The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
    from  Melinda NykampUsed - goodbook - Used - good
    book€1.73
    €1.73
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    Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
    Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
    from  Noah FlemingUsed - very goodbook - Used - very good
    New €25.67
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    The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
    The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building
    from  Donna FlussUsed - very goodbook - Used - very good
    book€1.99
    €1.99
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    The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
    The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
    from  Claes FornellUsed - very goodbook - Used - very good
    book€1.73
    €1.73
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    Retail's Seismic Shift
    Retail's Seismic Shift
    from  Michael DartUsed - goodbook - Used - good
    book€9.99
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    Measuring and Managing Customer Satisfaction
    Measuring and Managing Customer Satisfaction
    from  Sheila KesslerUsed - very goodbook - Used - very good
    book€3.49
    €3.49
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    The Quantum Leap: Next Generation
    The Quantum Leap: Next Generation
    from  Dean GilliamUsed - very goodbook - Used - very good
    book€3.99
    €3.99
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    "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
    "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
    from  Jeanne BlissUsed - very goodbook - Used - very good
    book€1.73
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    Branded Customer Service: The New Competitive Edge
    Branded Customer Service: The New Competitive Edge
    from  Janelle BarlowUsed - goodbook - Used - good
    book€1.73
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    Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
    Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
    from  Sandra VandermerweUsed - goodbook - Used - good
    book€5.99
    €5.99
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    Customer Genius
    Customer Genius
    from  Peter FiskUsed - very goodbook - Used - very good
    book€8.99
    €8.99
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    The Social Media Strategist: Build a Successful Program from the Inside Out (Management & Leadership)
    The Social Media Strategist: Build a Successful Program from the Inside Out (Management & Leadership)
    from  Christopher BargerUsed - goodbook - Used - good
    book€1.73
    €1.73
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    The Horizontal Organization: What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers: What the Organization of ... Like and How It Delivers Value to Customers
    The Horizontal Organization: What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers: What the Organization of ... Like and How It Delivers Value to Customers
    from  Frank OstroffUsed - goodbook - Used - good
    book€1.73
    €1.73
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    Principles of Customer Relationship Management
    Principles of Customer Relationship Management
    from  Baran, Roger J.Used - very goodbook - Used - very good
    book€3.49
    €3.49
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    Social Network Analysis in Telecommunications (Wiley & SAS Business)
    Social Network Analysis in Telecommunications (Wiley & SAS Business)
    from  Pinheiro, Carlos Andre ReisUsed - very goodbook - Used - very good
    New €55.50
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    It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
    It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
    from  Aun, Michael AUsed - goodbook - Used - good
    New €27.80
    You save €24.31 (87%)
    book€3.49
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    Breakthrough Customer Service: Best Practices of Leaders in Customer Support
    Breakthrough Customer Service: Best Practices of Leaders in Customer Support
    from  Brown, Stanley A.Used - very goodbook - Used - very good
    book€1.73
    €1.73
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    World-Class Customer Satisfaction
    World-Class Customer Satisfaction
    from  Jonathan BarskyUsed - acceptablebook - Used - acceptable
    book€5.49
    €5.49
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    Successful Customer Relation Mark: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers
    Successful Customer Relation Mark: New Thinking, New Strategies, New Tools for Getting Closer to Your Customers
    from  Merlin StoneUsed - very goodbook - Used - very good
    book€2.02
    €2.02
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