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    Berry, Leonard L.(3)
    Lundin, Stephen C.(2)
    Carmine Gallo(2)
    Fox, Jeffrey J.(2)
    Fred Reichheld(2)
    Gabe Zichermann(2)
    Gitomer, Jeffrey H.(2)
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    Wood, J. B.(1)
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    Bound editionCustomer Service
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    Simply Better: Winning and Keeping Customers by Delivering What Matters Most
    Simply Better: Winning and Keeping Customers by Delivering What Matters Most
    from  Patrick BarwiseUsed - very goodbook - Used - very good
    book€2.33
    €2.33
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    Ultimate Question
    Ultimate Question
    from  Fred ReichheldUsed - very goodbook - Used - very good
    book€3.99
    €3.99
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    Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
    Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
    from  Annette SimmonsUsed - goodbook - Used - good
    book€5.99
    €5.99
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    More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
    from  Blake MorganUsed - very goodbook - Used - very good
    New €25.00
    You save €12.01 (48%)
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    Making Rain: The Secrets of Building Lifelong Client Loyalty
    Making Rain: The Secrets of Building Lifelong Client Loyalty
    from  Andrew SobelUsed - goodbook - Used - good
    New €50.90
    You save €47.41 (93%)
    book€3.49
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    The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition
    The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition
    from  Gabe ZichermannUsed - very goodbook - Used - very good
    New €26.74
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    Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    from  Leonardo InghilleriUsed - very goodbook - Used - very good
    book€2.49
    €2.49
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    Fish!: A Remarkable Way to Boost Morale and Improve Results
    Fish!: A Remarkable Way to Boost Morale and Improve Results
    from  Lundin, Stephen C.Used - very goodbook - Used - very good
    book€6.49
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    Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
    Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
    from  Rust, Roland T.Used - goodbook - Used - good
    New €48.00
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    Service Innovation: How to Go from Customer Needs to Breakthrough Services
    Service Innovation: How to Go from Customer Needs to Breakthrough Services
    from  Bettencourt, Lance A.Used - very goodbook - Used - very good
    New €33.00
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    Monster Loyalty: How Lady Gaga turns Followers into Fanatics
    Monster Loyalty: How Lady Gaga turns Followers into Fanatics
    from  Jackie HubaUsed - very goodbook - Used - very good
    book€20.99
    €20.99
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    Reorganize for Resilience: Putting Customers at the Center of Your Business
    Reorganize for Resilience: Putting Customers at the Center of Your Business
    from  Ranjay GulatiUsed - very goodbook - Used - very good
    book€4.49
    €4.49
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    Managing Customers Profitably
    Managing Customers Profitably
    from  Lynette RyalsUsed - goodbook - Used - good
    book€7.99
    €7.99
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    Bank 2.0: How customer behaviour and technology will change the future of financial services
    Bank 2.0: How customer behaviour and technology will change the future of financial services
    from  Brett KingUsed - goodbook - Used - good
    book€1.73
    €1.73
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    Looptail: How One Company Changed the World by Reinventing Business
    Looptail: How One Company Changed the World by Reinventing Business
    from  Bruce Poon TipUsed - very goodbook - Used - very good
    book€1.73
    €1.73
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    The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
    The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
    from  Heskett, James L.Used - goodbook - Used - good
    book€6.99
    €6.99
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    Delivering Quality Service: Balancing Customer Perceptions and Expectations
    Delivering Quality Service: Balancing Customer Perceptions and Expectations
    from  Zeithaml, Valarie A.Used - very goodbook - Used - very good
    book€2.99
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    Supply Chain Management. Strategy, Planning and Operation
    Supply Chain Management. Strategy, Planning and Operation
    from  Sunil ChopraUsed - very goodbook - Used - very good
    book€5.99
    €5.99
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    The Mesh: Why the Future of Business Is Sharing
    The Mesh: Why the Future of Business Is Sharing
    from  Lisa GanskyUsed - very goodbook - Used - very good
    book€1.73
    €1.73
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    Answering the Ultimate Question: How Net Promoter Can Transform Your Business
    Answering the Ultimate Question: How Net Promoter Can Transform Your Business
    from  Richard OwenUsed - goodbook - Used - good
    New €32.90
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    Complexity Avalance (Development Economics)
    Complexity Avalance (Development Economics)
    from  Wood, J. B.Used - very goodbook - Used - very good
    book€3.99
    €3.99
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    Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
    Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
    from  Berry, Leonard L.Used - goodbook - Used - good
    book€1.73
    €1.73
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    Human SIGMA: Managing the Employee-Customer Encounter
    Human SIGMA: Managing the Employee-Customer Encounter
    from  Fleming, John H.Used - very goodbook - Used - very good
    book€1.73
    €1.73
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    Scoring Points: How Tesco Is Winning Customer Loyalty
    Scoring Points: How Tesco Is Winning Customer Loyalty
    from  Clive HumbyUsed - very goodbook - Used - very good
    book€4.99
    €4.99
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    Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
    Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed
    from  Lawton, Robin L.Used - very goodbook - Used - very good
    book€7.99
    €7.99
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    What's the Secret?: To Providing a World-Class Customer Experience
    What's the Secret?: To Providing a World-Class Customer Experience
    from  DiJulius, John R.Used - goodbook - Used - good
    New €33.30
    You save €25.31 (76%)
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    The Art of Retail Buying: An Introduction to Best Practices from the Industry
    The Art of Retail Buying: An Introduction to Best Practices from the Industry
    from  Marie-Louise JacobsenUsed - goodbook - Used - good
    book€4.49
    €4.49
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    The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
    The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
    from  Bill LeeUsed - goodbook - Used - good
    book€2.99
    €2.99
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    Evangelist Marketing: What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
    Evangelist Marketing: What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
    from  Goldfayn, Alex L.Used - very goodbook - Used - very good
    book€13.99
    €13.99
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