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Heskett, James L.EquipmentCustomer Service
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
from  Heskett, James L.Used - goodBook - Used - good
Book€5.99
€5.99
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
from  Heskett, James L.Used - goodBook - Used - good
Book€6.99
€6.99
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