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Oliver Ratajczak
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Erfolgreiches Beschwerdemanagement: Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Erfolgreiches Beschwerdemanagement. Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Kundenorientierung und Kundenservice in der Touristik: Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
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