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Performance Excellence - Der Praxisleitfaden zum effektiven Prozessmanagement
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PQM - Prozessorientiertes Qualitätsmanagement: Leitfaden zur Umsetzung der ISO 9001
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WPM - Wertstromorientiertes Prozessmanagement: - Effizienz steigern - Verschwendung reduzieren - Abläufe optimieren
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Reifegrad nach ISO/IEC 15504 (SPiCE) ermitteln
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PQM - Prozessorientiertes Qualitätsmanagement: Leitfaden zur Umsetzung der neuen ISO 9001: Leitfaden zur Umsetzung der ISO 9001:2000
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