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Die ultimative Frage 2.0: Wie Unternehmen mit dem Net Promoter System kundenorientierter und erfolgreicher sind
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Fred Reichheld
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€15.99
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Die ultimative Frage. Mit dem Net Promoter Score zu loyalen Kunden und profitablem Wachstum
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Fred Reichheld
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€8.49
€8.49
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