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Service als Prinzip: 7 Management-Prinzipien für glückliche Kunden
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IT-Service-Management in der Praxis mit ITIL®: Der Einsatz von ITIL® Edition 2011, ISO/IEC 20000:2011, COBIT® 5 und PRINCE2®
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IT-Service Management in der Praxis mit ITIL® 3: Zielfindung, Methoden, Realisierung
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