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Heikle Gespräche: Worauf es ankommt, wenn viel auf dem Spiel steht
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Kerry Patterson
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Heikle Gespräche: Worauf es ankommt, wenn viel auf dem Spiel steht. Die 7-Punkte-Strategie. Die 6-Minuten-Meistertechnik
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Heilsame Konflikte: Beziehungen verbessern, Konflikte lösen. Richtiger Umgang mit uneingelösten Versprechen, unerfüllten Erwartungen und unpassendem Benehmen
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