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Hans-Jürgen Kratz
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Lächeln, nicken, kontern: Lassen Sie sich von Angreifern, Großmäulern und Besserwissern nicht unterbuttern (metropolitan Bücher)
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Mensch Mitarbeiter!: Der richtige Umgang mit Bremsern, Querulanten, Drückebergern, Mobbern und anderen schwierigen Typen (metropolitan Bücher)
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Lächeln, nicken, kontern: Lassen Sie sich von Angreifern, Großmäulern und Besserwissern nicht unterbuttern (metropolitan Bücher)
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Chef-Checkliste Mitarbeiterführung: 111 wichtige Regeln für mehr Führungskompetenz
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30 Minuten Schluss mit Aufschieben
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Erfolgreich führen von A-Z: Für gute Vorgesetzte und zufriedene Mitarbeiter
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Motivieren - aber wie?: Mehr Arbeitsfreude, mehr Zufriedenheit, mehr Engagement
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Aufschieben - Nein danke!: Tu's gleich!; Die beste Strategie für mehr Lebensqualität
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Richtig loben und motivieren
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