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Customer Care Management: Lernen von den Besten aus den USA und Deutschland
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Wolf Engelbach
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Verkaufssteigerung mit System. Zielorientierung mit dem Lebensphasenmodell in Sparkassen und Banken
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Innengerichtetes, Identitätsbasiertes Markenmanagement In Call Centern (Innovatives Markenmanagement) (German Edition)
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Verena K\Xf6Nig
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Blended Learning zur Verbesserung der Gesprächsführung im Verkauf: Einsatz und Evaluation beim Training von Verkaufsgesprächen im Einzelhandel
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Thorsten Bosch
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Services Marketing – Quality and other Essentials (Materialien für die betriebswirtschaftliche Ausbildung)
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Fauser, Simon G.
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Auf geht's - es ist Tango-Zeit! Warum Verkaufen doch einfach sein kann
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Korrekt konsumieren. Die ökologische Macht des bewussten Einkaufens
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