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Rolf Leicher
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Telefonzentrale und Besucherempfang (New Business Line): Kunden kompetent begrüßen, gewinnend telefonieren, mit schwierigen Anrufern umgehen, professionell auftreten
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Vom guten zum besseren Geschäftsbrief. Taschenbuch für wirkungsvolle und rationelle Korrespondenz
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Noch besser telefonieren
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Der professionelle Telefonkontakt mit Kunden: Was erfolgreiche Mitarbeiter am Telefon besser machen
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