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Customer Experience visualisieren und verstehen: Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung (Animals)
from
Jim Kalbach
Used - very good
Book - Used - very good
New
€42.90
You save €8.10 (18%)
Book
€34.80
You save €8.10 (18%)
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€42.90
€34.80
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Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
from
Jim Kalbach
Used - very good
Book - Used - very good
New
€38.00
You save €15.01 (39%)
Book
€22.99
You save €15.01 (39%)
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€38.00
€22.99
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