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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Book€3.99
€3.99

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Book€6.49
€6.49


Managing in the Service Economy
Managing in the Service Economy
from  Heskett, James L.Used - goodBook - Used - good
Book€1.18
€1.18