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Der Loyalitäts-Effekt: Die verborgene Kraft hinter Wachstum, Gewinnen und Unternehmenswert
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Reichheld, Frederick F.
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The Loyalty Effect. The Hidden Force Behind Growth, Profits, and Lasting Value
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Reichheld, Frederick F.
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Loyalty Rules. How Today's Leaders Build Lasting Relationships.
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Reichheld, Frederick F.
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L'effet loyauté : Réussir en fidélisant ses clients, ses salariés et ses actionnaires (Dunod Masson Ho)
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Reichheld, Frederick F.
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