cartcart
    Condition
    Price
    This filter selection is automatically applied to the "Books" category
    Language

    Popularity
    Delivering Quality Service
    Delivering Quality Service
    from  Zeithaml, Valarie A.Used - goodBook - Used - good
    New €17.90
    You save €14.41 (80%)
    Book€3.49
    You save €14.41 (80%)
    New €17.90€3.49

    Delivering Quality Service: Balancing Customer Perceptions and Expectations
    Book€2.49
    €2.49