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Customer Experience visualisieren und verstehen: Durch Journeys, Service Blueprints und Diagramme zu einer erfolgreichen Kundenausrichtung (Animals)
New €42.90
You save €20.91 (48%)
Book€21.99
You save €20.91 (48%)
New €42.90€21.99

Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams
New €38.00
You save €25.51 (67%)
Book€12.49
You save €25.51 (67%)
New €38.00€12.49