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    Basiswissen ITIL 4: Grundlagen und Know-how für das IT Service Management und die ITIL-4-Foundation-Prüfung
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    Basiswissen ITIL® 2011 Edition: Grundlagen und Know-how für das IT Service Management und die ITIL®-Foundation-Prüfung
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    Das kleine ITIL(R) 2011-Buch (Pearson Business)
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    Lotus Notes/Domino-Administration . (IBM Software Press)
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